Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have. By using our services, you agree to the practices described here.

Information We Collect

We collect information that is necessary to provide and improve our services, to meet legal requirements, and to keep the site secure. This includes:

Account and identity information: name, email address, username, date of birth, contact details and other details you provide when registering an account.
Verification data: documents or information submitted to confirm your identity or eligibility where required (for example, government-issued ID or proof of address).
Technical and device data: IP address, browser and device information, operating system, and other technical details collected automatically when you visit and use our site.
Usage and interaction data: records of how you use our site, features you access, and the pages and content you view.
Communications: correspondence and records of communications with our support team, including support tickets and messages.
Preferences and marketing data: language and communication preferences and whether you consent to receive promotional messages from us.
Cookies and similar technologies: information gathered via cookies and tracking tools for the purposes described below.

How We Use Your Information

We use personal data to operate our services reliably and safely and to improve your experience. Typical uses include:

Creating and managing your account and verifying your identity.
Providing customer support and responding to your requests.
Maintaining security, detecting and preventing fraud, abuse or other harmful activity.
Personalising content, technical features and the site experience.
Communicating important information about your account, changes to our services, or legal notices.
Sending marketing communications where you have given consent, subject to your preferences and applicable law.
Complying with legal or regulatory obligations.

Legal Bases for Processing (for EEA/UK residents)

Where applicable under data protection law, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide our services and fulfil our contractual obligations to you.
Legal compliance: processing required to comply with laws and regulatory obligations.
Legitimate interests: processing for our legitimate business interests such as fraud prevention, security, service improvement and ensuring the safety of our platform, balanced against your rights and interests.
Consent: where required, we will ask for your consent (for example, for some types of marketing or non-essential cookies). You may withdraw consent at any time.

Sharing and Disclosure

We may share personal data with third parties only as necessary and with appropriate safeguards in place. Typical recipients include:

Service providers and partners who assist with operating our site, delivering services, hosting, technical support and communications.
Third parties that help with identity verification and security checks.
Regulators, courts or law enforcement where required by law or to protect our rights or the safety of others.
Other companies in our corporate group where necessary to provide services or for internal administration.
Potential buyers or partners in the event of a merger, sale, reorganisation or similar transaction — in such cases we will ensure personal data continues to be protected.

We require all third parties to keep your data secure and only to use it for the purposes we have authorised.

Cookies and Similar Technologies

We use cookies, pixels and similar technologies to make the site work, to understand how the site is used, and to support features such as preferences and performance analytics. Categories include:

Essential cookies: necessary for basic site functions and account security.
Performance and analytics cookies: help us improve the site by showing how people use it.
Functional cookies: remember choices you make to enhance your experience.
Advertising and targeting technologies: where used, these help deliver relevant content and may be subject to your consent.

You can manage cookie settings through your browser or via any cookie preference tools we present. Blocking certain cookies may affect site functionality.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of data and the reason it was collected.

When data is no longer needed, we will securely delete or anonymise it in accordance with our data retention practices.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access: obtain a copy of personal data we hold about you.
Rectification: request correction of inaccurate or incomplete data.
Erasure: request deletion of personal data where there is no lawful reason for us to retain it.
Restriction: request restriction of processing in certain circumstances.
Portability: request transfer of your data to another service provider in a commonly used format where technically feasible.
Object: object to processing based on legitimate interests or for direct marketing.
Withdraw consent: where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, contact us at email. We may require proof of identity before fulfilling requests to protect your privacy and security. We will respond within the timeframes required by applicable law.

Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration and destruction. Measures include access controls, staff training and monitoring. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.

International Transfers

Your personal data may be processed or stored in countries outside your jurisdiction. Where transfers occur, we implement appropriate safeguards such as contractual measures and other protections required by law to ensure an adequate level of protection for your data.

Automated Decision-Making and Profiling

We may use automated tools to detect fraud, improve security and personalise content. Where automated processing produces decisions that significantly affect you, we will provide information about the logic involved and, where required by law, options for human review and objection.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person who is below the minimum age required to use our services, we will take steps to delete that data as soon as possible.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the site or by other means as appropriate. Please review this page periodically for the latest information.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us. Include sufficient information to help us locate your account and respond effectively.