Responsible gambling

We want you to enjoy your time playing. Gambling should be an entertaining activity, not a source of harm. Below you’ll find clear, practical ways to keep play under your control, recognise when things are changing, and get help if you need it. If you decide you want to make a change to your play, support is available and we will work with you respectfully and confidentially.

Responsible Gambling Commitment

We take responsible gambling seriously. Our goal is to help you play in a way that stays fun and sustainable. That means offering tools you can use right away, clear information about account controls and verification, and straightforward routes to pause or stop play when you need to.

Tools and account controls

We provide a range of controls that you can apply to your account immediately. These are practical, reversible in many cases, and designed so you can tailor restrictions to your needs.

Deposit limits — set daily, weekly or monthly limits to control how much you add to your account.
Session reminders — receive notifications to help you monitor time spent playing.
Time-out options — short cooling-off periods (for example, 1 week or 2 weeks) if you need a temporary break.
Self-exclusion — longer-term exclusions (for example, 1 month, 6 months or 1 year) if you need more sustained distance from gambling.
Reality checks — tools to check balances, recent bets and session length at any time.

Setting sensible limits

Practical limits make it easier to keep play affordable and enjoyable. Consider these steps:

Decide a fixed amount you can afford to lose each week or month and set your deposit limit to that amount.
Use smaller, more frequent deposit checks rather than one large top-up.
Choose time limits for sessions to avoid long playing stretches.
If you use bonuses, remember they may carry conditions such as maximum bet rules or wagering requirements; adjust your behaviour to stay within those rules.

Recognising the warning signs

Being able to spot a change in your behaviour helps you act early. If you notice any of the following, consider using our tools or seeking support:

Playing longer than intended or chasing losses to try to recover money.
Borrowing, selling possessions or using funds needed for bills to gamble.
Neglecting work, study, family or social commitments because of gambling.
Feeling preoccupied with gambling or feeling distressed when not able to play.
Increasing bets or deposits to get the same feeling of excitement.

Self-exclusion and time-outs

If you feel gambling is becoming a problem, you can take steps immediately:

Apply a time-out for a short cooling-off period through your account controls.
Choose self-exclusion for longer-term removal of access. Self-exclusion options commonly include terms such as 1 month, 6 months or 1 year; some shorter options (for example 1 or 2 weeks) are typically available for immediate relief.
Ask support for confirmation in writing after you request a restriction and keep a record of that confirmation.
Be aware that account verification (KYC) is required for withdrawals and security checks may be part of implementing or ending longer exclusions.

Getting help and support

If gambling is causing you distress, professional support can make a real difference. Reaching out is a strong, practical step—not a sign of failure.

Talk with someone you trust about how you are feeling.
Consider contacting trained counsellors who specialise in gambling-related issues.
If you prefer immediate action, use account controls first (deposit limits, time-out or self-exclusion).
If you need assistance with financial or legal issues related to gambling, seek specialised professional advice.

Support for people in Canada

There are dedicated support services and resources that focus on players in Canada. If you are in Canada and need help, consider contacting local services for advice and confidential support. For Ontario residents, note that some provincial programmes operate separate exclusion or support schemes; check the availability of those schemes where you live and whether they apply to your account.

Confidentiality and verification

Your privacy is important. When you request restrictions or support we handle information securely and only to the extent necessary to provide help or meet legal requirements.

Identity verification (KYC) is typically required before processing withdrawals or some account changes; this helps protect you and prevents fraud.
When you request limits or self-exclusion, ask support for written confirmation and keep it for your records.
Conversations with support about responsible gambling are treated seriously and confidentially in line with our procedures.

Contacting support

If you would like assistance with limits, self-exclusion, or to discuss concerns about gambling, contact our support team. Our staff will help you apply the right tools, explain what to expect, and confirm any changes in writing. If you need more immediate or specialist support, we can point you toward local resources and services.

If you are worried about someone else, you are not alone. Encourage them to talk with a professional, support them to use account controls, and seek advice for family members who may be affected.

Remember: small, deliberate choices—setting limits, taking breaks, and asking for support—are practical ways to keep gambling a source of entertainment and not harm. We will support you every step of the way.