Terms and conditions

1. Legal Status

1.1 These Terms and Conditions govern access to and use of Immerion Casino's website and services (the "Service"). By registering or using the Service you accept and agree to be bound by these Terms.

1.2 Immerion Casino operates under a Curaçao gaming licence as represented to users. Licence identifiers reported in public sources may vary; any discrepancy should be verified against the current licence-holder or register before depositing funds.

1.3 The Service is intended to be offered only in jurisdictions where permitted by applicable law. Access or use from prohibited territories is not permitted and may result in account restrictions or closure.

1.4 These Terms do not create any partnership, agency or employment relationship between a user and Immerion Casino. Immerion Casino does not warrant that the Service is available or lawful in every jurisdiction.

1.5 For all enquiries relating to these Terms and to lodge complaints.

2. Registration and Login Process

2.1 Account creation requires completion of the registration form and acceptance of these Terms. You must provide accurate, current and complete information when registering.

2.2 Eligibility: You must be at least 18 years old and not located in a restricted jurisdiction to create an account. Only one account per person, household or shared device is permitted.

2.3 KYC and Verification: Identification checks (KYC) are required prior to any withdrawal. Immerion Casino may request government-issued photo ID, proof of address and proof of payment-method ownership. Withdrawals may be withheld until satisfactory verification is completed.

2.4 Account Activation: Account creation is generally immediate. Certain features, including withdrawals, may remain restricted until verification is completed and approved.

2.5 Account Security: You are responsible for maintaining the confidentiality of your login credentials. You must notify Immerion Casino immediately of any unauthorised use.

3. Games and Software Providers

3.1 Game Library: The Service provides a multi-provider library including slots, jackpots, table games, live dealer games, instant-win/crash titles, keno, mines and other RNG-based games. Catalogue size and available titles vary by jurisdiction, currency and provider agreements.

3.2 Providers: Publicly reported software suppliers include but are not limited to Pragmatic Play, Evolution, Play’n GO, Hacksaw Gaming, Thunderkick, Yggdrasil, BGaming, Nolimit City, ELK Studios, Relax Gaming and others. Provider availability may differ by product and location.

3.3 Fairness: Games supplied by third-party providers operate under their own RNG and fairness controls. Immerion Casino does not represent that a site-wide independent audit or provably fair system applies to every game. Users should consult in-game information panels for specific titles.

3.4 Live Games: Live casino content is subject to supplier and regional availability and may be restricted depending on player location and currency.

4. Bonuses and Promotions

4.1 General: All bonuses, free spins and promotional offers are subject to specific promotional terms published in the cashier or promotion card. Offers may vary by jurisdiction, currency and campaign partner.

4.2 Welcome Offer: A standard package reported by affiliates includes multiple-deposit bonuses and free spins. Actual available welcome package, percentages, caps and split by deposit are those presented in the cashier at registration.

4.3 Activation: To claim a bonus you must follow the activation steps presented in the cashier at the time of deposit. Some offers require selection or entry of a campaign code; other offers require no code. Always confirm the offer before finalising a deposit.

4.4 Wagering and Limits: Standard reported wagering for welcome-type offers is 40x the sum of deposit and bonus unless otherwise stated in the promotion terms. Free-spin winnings commonly carry equivalent wagering requirements. Maximum bet restrictions (for example $5 equivalent) and maximum cashout/conversion caps (for example 10x the bonus) may apply. These examples are illustrative; the cashier promotion card prevails.

4.5 Time Limits: Bonus funds and free spins are subject to expiry. A typical example is 30 days for bonus funds and 10 days for free spins. Specific offer terms control.

4.6 Recurring Promotions and Cashback: Recurring promotions, cashback and reload offers may be available and are subject to separate terms including contribution rates, qualifying games and wagering requirements. Affiliate promotions may differ from in-account offers and must be validated in the cashier before funding.

4.7 Breach: Failure to comply with bonus terms, placing bets exceeding permitted limits or using multiple accounts may result in bonus voidance and forfeiture of winnings.

5. VIP and/or Loyalty Program

5.1 Programme Structure: Any VIP or loyalty program is governed by separate programme terms. Publicly available information may be limited; participation may be invitation-based.

5.2 Qualification: VIP consideration is typically by invitation and may be based on deposit or wagering activity. Reported thresholds in public sources are indicative only and do not create a right to VIP status.

5.3 Rewards and Redemption: Programme benefits, including enhanced limits or exclusive offers, are subject to the programme rules provided to members. The Service does not guarantee any specific rewards outside the published programme terms.

5.4 Changes and Termination: Immerion Casino reserves the right to modify, suspend or terminate any VIP or loyalty programme at its discretion.

6. Payment Methods and Banking Terms

6.1 Deposits: The Service supports a range of payment methods including debit/credit cards, local payment methods (such as Interac where available), e-wallets, prepaid vouchers, bank transfer and selected cryptocurrencies. Available methods vary by jurisdiction and user verification status.

6.2 Deposit Limits and Processing: Minimum and maximum deposit amounts depend on the chosen cashier method. Reported practical minima for Canadian-facing methods include $10–$20, with card limits and crypto minimums varying. Processing times for supported methods are subject to the provider and may be instant or delayed.

6.3 Withdrawals: Withdrawal options, minimums and maximums vary by method and user status. A commonly reported minimum is $25 equivalent. Fiat withdrawals may be subject to per-transaction caps and account-level daily/weekly/monthly limits; VIP accounts may have higher limits. Processing by Immerion Casino may take up to 72 hours, with additional time required by payment providers.

6.4 Fees: Fees may be charged by payment providers. Immerion Casino does not always impose fees but does not control provider fees. Confirm applicable fees in the cashier before initiating transactions.

6.5 AML and Source of Funds: Withdrawals may be subject to wagering requirements for deposits (including an example 3x playthrough for AML checks as reported in some materials) and satisfactory proof of payment-method ownership. Immerion Casino may withhold or reverse transactions if AML or fraud checks fail.

7. Key Terms and Conditions

7.1 Account Restrictions: One account per person/household is allowed. Use of VPNs, false location data or otherwise circumventing geographic restrictions is prohibited and may result in account suspension and forfeiture of funds.

7.2 Game Contribution: Different game types contribute differently to wagering requirements. Exact contribution rates are set out in the relevant bonus terms or promotion cards.

7.3 Maximum Bet and Cashout Caps: Promotional play is subject to maximum bet rules and maximum cashout/conversion caps. Breach of such rules will void the bonus and related winnings.

7.4 Withdrawal Limits and Instalments: Withdrawal limits for standard accounts may be restricted to daily, weekly and monthly amounts. Large payouts may be paid in instalments. Exact limits are set out in the cashier or account terms.

7.5 Changes to Terms: Immerion Casino may amend these Terms at any time. Changes will be effective when posted. Continued use of the Service after posting constitutes acceptance of the revised Terms.

7.6 Liability and Indemnity: To the fullest extent permitted by applicable law, Immerion Casino excludes liability for indirect or consequential loss arising from use of the Service. Users indemnify Immerion Casino against claims resulting from breach of these Terms or unlawful use of the Service.

7.7 Termination: Immerion Casino may suspend, limit or close accounts where there is reasonable suspicion of fraud, money laundering, breach of Terms, or violation of legal or regulatory obligations.

8. Mobile and Technical Features

8.1 Access: The Service is accessible via modern web browsers on desktop and mobile devices. No native iOS or Android application is guaranteed.

8.2 Mobile Experience: The mobile web interface is designed to be responsive and provide game lobby, cashier and live-casino access subject to device and browser compatibility.

8.3 Registration and Play on Mobile: The registration, verification and cashier processes are available via mobile browsers unless otherwise restricted by local law or technical conditions.

8.4 Performance and Compatibility: Performance may vary by device, operating system and network. Immerion Casino does not warrant uninterrupted or error-free operation on all devices.

9. Security and Fair Play

9.1 Security Measures: Immerion Casino implements standard encryption and security protocols to protect user data. Specific technical details such as TLS version and certificate issuer may change and are not guaranteed in these Terms.

9.2 Game Audits and RNG: Games are provided by third-party suppliers who operate their own RNG and fairness regimes. Immerion Casino does not represent that a site-wide independent audit exists for every game. Users should consult game information panels for supplier disclosures.

9.3 Customer Support: Support is available via live chat and email. Response times may vary; 24/7 support is reported but not guaranteed in all languages or jurisdictions.

9.4 Reporting Issues: Users must report technical faults, suspected errors or disputes to support promptly. Failure to report within a reasonable period may affect the ability to remedy issues.

10. Responsible Gambling Features

10.1 Tools Available: Immerion Casino provides responsible-gambling tools such as deposit limits, session reminders, time-outs and self-exclusion options. Available durations and features vary by jurisdiction and account status.

10.2 Self-Exclusion: Users may request temporary or permanent self-exclusion. Requests should be made in writing to support and the user should retain confirmation of the request.

10.3 External Support: Users seeking help for gambling-related problems should consult local support organisations. Immerion Casino may provide regional contact details within the account area.

10.4 Regulatory Differences: Where regional regulatory programmes (for example central exclusion schemes) exist, Immerion Casino's participation depends on licence obligations and is not implied unless expressly stated.

11. Advantages and Disadvantages

11.1 Acknowledgement of Features: The Service offers multi-currency and crypto-compatible banking options, a large multi-provider game catalogue, live-casino content and promotional offerings. Specific availability is subject to the cashier and jurisdictional restrictions.

11.2 Limitations and Risks: The Service operates under an offshore licence and may not be regulated by certain regional authorities (for example iGaming Ontario). Promotional terms and affiliate offers may vary. Withdrawal limits and promotional wagering requirements may restrict monetisation of bonus funds.

11.3 User Responsibility: Users should assess the Service's features, promotional terms and local regulatory status before depositing funds. Immerion Casino is not responsible for users' misunderstanding of applicable rules or regulatory limitations.

12. General Casino Information

12.1 Launch and Operation: Public sources report the Service's launch in 2024. This date is provided for general information and does not affect the contractual operation of these Terms.

12.2 Languages and Markets: English is available as a supported language. The Service targets multiple international markets including Canada outside certain provinces; access is geolocation-dependent and subject to local law.

12.3 Restricted Territories: Certain jurisdictions are expressly restricted from registration and play. Reported restricted territories include, by way of example, Ontario, the United Kingdom, the United States, France, the Netherlands, Australia, China and Türkiye. The definitive list of restricted territories is available during registration and in the live Terms.

12.4 Contact and Complaints: For queries, complaints or account matters contact us at email. Users should provide relevant account information and retain written confirmations for any agreed actions.

12.5 Governing Law and Disputes: These Terms are governed by the law applicable to the licence and the Service. Dispute-resolution procedures, including any administrative or arbitration requirements, are governed by the applicable law and any mandatory consumer protections in the user's jurisdiction.

12.6 Severability and Waiver: If any provision of these Terms is found to be unenforceable, the remainder will continue in full force. Failure to enforce a provision is not a waiver of future enforcement rights.